NBCN Networks

Online Destination Setup

You can change the destination telephone number of your new Non- Geographic Number securely, on line, whenever you like. Giving you the ability to be as mobile an operation as you like.

Auto Attendant

You can set up a greeting which provides your callers with options such as “Dial 1 for sales, 2 for service etc.” Calls are then routed to the appropriate destination.

Multi Destination Routing

Whenever your number is busy or if you can’t answer the call within a pre-determined time the caller can be re-routed to multiple alternative destinations.

Time Based Routing

Your calls can be routed to different locations depending on the time of day, day of week or even day of year. Typically used for out of hours call handling.

Voice to Email

Calls into your Non-geographic Number can’t always be responded to so the Intelligent Network can be set to take a voicemail message and forward it to you as an attachment to an email.

Call Queuing

Call queuing at the network means your caller will never need to hear a busy tone ever again no matter how few lines you have and how many staff you have answering the ‘phones. There is no need to change your telephone system because the queuing is managed in the public network – and even better there is no Captital Cost!

Call Answering Service

Sometimes only a real person answering your calls will do. We are able to offer the facility for our call centre team to act as your receptionist taking calls, messages and diverting your calls to your chosen destination. Call may be announced to allow you to filter unwanted calls so that you are able to focus on helping your customers or winning new clients.

Call Recording

You can have your calls recorded so you don’t miss details from your most important calls. The calls are stored securely on the web so you can listen to them or download them and attach them to email for dispute resolution or legal purposes.

Fax to email

Using an 0871 number as your Fax Number you can receive faxes on an email. This allows you complete mobility and confidentiality. Also eliminates the risk of mislaid faxes and removes cost associated with using a traditional fax machine, such as paper, toner and maintenance charges

Whisper Intro

Staffing of inbound calls needs to be efficiently managed – its more efficient to have staff that can handle a range of enquiries from a range of publicity/advertising campaigns.

However, you want to make sure they answer the call correctly with the right salutation! Network Whisper tells the person answering the call which number the caller dialed, before the call is put through…

The ‘Whisper’ can be recorded by you so you can use it to remind call centre staff to make a special, scripted, salutation, or “don’t forget the special offer”.

Freedome Package

Special ‘All Inclusive’ Package gives you the freedom to create the perfect call handling solution to suite your business, using all of the tools above.

We can also add some truely advanced features to your outgoing calls. With innovative pricing such as our unique un-metered traiff and generous customer referrals scheme. All designed to help you budget for the future and reduce your costs forever!